WHAT WE OFFER
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Speller Metcalfe offers our clients and partners a 360⁰ approach, which encompasses a range of services as part of our commitment to you:
VALUE FOR MONEY
This aspect focuses on quality, our supply chain, a transparent approach to finances, working collaboratively, value engineering and using BIM workflows where appropriate.
Our quality practicee is achieved by a coherent approach to quality management (ISO9001), establishing project-specific quality plans and targeting zero defects.
Our performance is measured through detailed Client Satisfaction Key Performance Indicator’s (KPI’s) collated from our clients at the end of each project. These are regularly reviewed by our senior management team to ensure that we identify areas where we can evolve and improve our services, which currently stands at a at 97% client satisfaction rate - significantly higher than the 80% industry average.